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This Return & Refund Policy explains how Gwhnk reviews a complete indoor inflatable-seating return. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
A return is assessed as the full product configuration shown on the ordered page. Every chair, sofa, ottoman, connected fold-out section, valve cap, and listed repair sheet must remain together. Review compares the deflated and, when necessary, carefully inflated form with the listed dimensions, silhouette, chamber and seam layout, arms, backrest, flocked zones, fold lines, and component count. For inflatable-seating orders, review follows the exact component and patch count, inflated dimensions, displayed configuration, PVC and flocked surfaces, chamber seams, valves, arms, backrests, fold sections, and clean undamaged condition.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
An eligible non-defective return must remain unused for seating or sleeping, clean, dry, odor-free, unaltered, and complete. PVC, flocking, seams, valves, caps, arms, backs, connected folds, ottoman, and repair material should be free from dust, food, beverages, cosmetics, smoke, fragrance, pet hair, moisture, mold, punctures, cuts, scuffs, stretched panels, seam strain, forced valves, heat marks, pump damage, tape, adhesive, applied patches, writing, or hard storage creases. A brief low-pressure inflation on a clean indoor floor for visual inspection does not by itself prevent eligibility when nobody uses the item and it otherwise remains new.
For an approved return, empty every air chamber through its own valve without forcing the cap or seam. Make sure the PVC and flocking are clean and fully dry, keep the repair sheet unapplied, align connected sections in their natural deflated position, and use broad folds inside clean sturdy outer protection. We email the pre-paid return label as a downloadable, printable file with assigned carrier directions; careful repacking does not limit rights that cannot lawfully be excluded.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@gwhnk.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: 1100 Airport Blvd, Ste A, Pensacola, FL 32504, United States.
In the first email, identify the SKU and whether the concern involves component count, inflated dimensions, configuration, PVC, flocking, chamber, seam, valve, arm, backrest, ottoman, connected fold-out section, repair material, wrong item, or delivery condition. Photograph the empty product or affected area on a clean floor without people, bedding, pumps, or unrelated furniture.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
An exchange may be considered for another available inflatable seating format after the complete original product qualifies for return. Inflated footprint, number of seats, chambers, configuration, material, and price can differ, so the replacement specification is confirmed before approval. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@gwhnk.shop or +1 (337) 597-3190. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).