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This Shipping Policy explains how Gwhnk prepares and dispatches indoor inflatable seating for delivery within Singapore. The store currently serves customers in Singapore, and checkout amounts are displayed in USD.
Before packing, the deflated seating model is checked against its chair, sofa, ottoman, connected section, chamber, valve, and repair-piece list. Every surface must be dry; valve caps remain closed; flocking faces inward away from carton abrasion; repair material stays flat; and PVC panels are folded broadly along natural seam and hinge lines rather than compressed into sharp creases.
TRANSIT, HANDLING & ORDER CUT-OFF TIME
- Order Cut-Off Time: 2:00 PM (GMT+08:00) Singapore Standard Time (Singapore).
- Handling Time / Processing Time: 1-3 Business Days, Monday-Friday, after payment is successfully authorized through Shopify Payments.
- Transit Time: 7-13 Business Days, Monday-Friday, after the order has been processed and handed to the carrier.
- Total Estimated Delivery Time: 8-16 Business Days, including order processing and transit.
Business Days are Monday-Friday. Public holidays and carrier non-service days are not counted, and orders needing verification may require customer confirmation before shipment.
Inflatable seating is packed only after the PVC, flocking, seams, and valve areas are dry. Caps stay closed, repair material remains flat, flocked faces turn away from carton friction, and broad panel folds follow existing chamber seams and connected hinges without hard compression. A second outbound check confirms every chair, sofa, ottoman, connected section, valve cap, and listed patch before sealing.
SHIPPING COST
We are pleased to offer Free Shipping on all orders within Singapore. No minimum purchase required. Standard shipping is provided at a cost of $0.00 USD for eligible orders, and the checkout Shipping field should display $0.00 USD for standard delivery.
DELIVERY AREA
Currently, we only ship to addresses within Singapore. We do not ship to international destinations, P.O. Boxes, or military addresses (APO/FPO).
A complete delivery address is required at checkout. Customers should check the street address, unit or apartment number, postal code, and contact details before submitting payment.
SHIPPING METHODS & COURIERS
Depending on parcel size, destination, and service availability, orders may be delivered by SingPost, Ninja Van, J&T Express, DHL, or another carrier operating in Singapore. The assigned carrier and tracking details are shown in the shipping confirmation email.
A sofa, chair-and-ottoman set, or connected convertible body and its listed repair piece are normally shipped together. If carton or routing limits require separate parcels, every tracking record remains part of the same order and the store does not add another standard-shipping fee.
ORDER TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing the assigned carrier and tracking number. Use that tracking link or enter the number on the carrier's official website to review the latest available shipment status.
For a delayed or damaged parcel, provide the order number and available carrier details. Focused photographs can help identify a cut carton, abraded flocking, punctured PVC, stressed seam, distorted valve, missing ottoman, missing patch, or affected fold area without requiring anyone to sit on the product. Contact support@gwhnk.shop for shipment support.
CONTACT
For shipping questions, contact Gwhnk support at support@gwhnk.shop or +1 (337) 597-3190. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).